FAQ

Here are the most frequently asked questions. Click on the + symbol to the right of the question to expand the box and show the answer to that question.

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@niftydrifter.com or call us at 800-290-5939

All inquiries can be forwarded to support@niftydrifter.com or you may call us at 800-290-5939. If no one is available we will reply within 12 hours (including weekends).

YES! Go ahead and call or emails us to test it out for yourself. We understand that customers are used to dealing with large companies who have incompetent and/or slow response times. We make it a point to go above and beyond for all of our customers to provide an excellent experience in hopes that you'll like and continue to shop with us.

Yes, shipping is Free Worldwide on every item in our store. However, we do offer a $5 priority processing option at checkout which if selected, will move your order to the processing queue to speed up the time it takes to receive your order.

Keep in mind, the $5 priority shipping option only speeds up the processing time and in no way effects the actual shipping time once picked up by the courier.

Tracking numbers are generated between 2-5 business days after they have been processed. Keep in mind that the tracking number will not show any activity or location information until the courier has actually picked up the package and scanned it into their system.

This depends on the product as we have suppliers and warehouses inside and outside of the US. Unless otherwise stated on the product page, assume the processing & shipping times below.

Processing times:

2 - 5 Days. 

We do offer a $5 priority processing option at checking which will move your order to the top of the processing queue.  This only speeds up processing but does not effect the shipping times below.

Estimated Shipping Times:

USA: 10 – 15 business days

Canada: 12 – 20 business days

UK: 12 – 20 business days

Australia & New Zealand: 12 – 30 business days

Western Europe: 10 – 30 business days

Rest of the World: 20 – 40 business days

We have US and Non-US warehouses all over the world handling our shipments. Our products are sourced globally to ensure we offer great variety to our customers at the best price. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

If you are not happy with your purchase and wish to return an item, please contact us at support@niftydrifter.com within 30 days from receiving your order. Please provide your order number as well as the reason for your return.

Our customer service team will review the return request and email you a shipping label within 24 hours so you can easily print and return the item with tracking. Upon retrieving the package we'll need to first inspect the product to ensure we've received the same product in working condition.

If everything checks out, we'll issue a refund that same day minus the cost of the USPS shipping label.  Shipping costs depend on the weight of the item and the speed at which you would like for us to receive it.  We'll offer you options and the costs so that you can choose which method you'd prefer.

We will provide you a shipping label within 24 hours of your request. You'll have the option of choosing which shipping method you'd prefer to receive a shipping label for. 

Keep in mind that the faster the shipping time, the more the shipping will cost at your expense. However, we will provide you options and the USPS costs so that you can decide what you prefer.

Processing returns via USPS typically take 2 to 4 days to arrive at our location depending on where you are shipping from. You'll have a tracking number before you even drop the item in the mail so you'll always be informed of it's current location and get confirmation when it's been delivered to us.

Your refund will be applied the same day we receive the item from you. All refunds will be credited to your original form of payment as soon as soon as we've received the item back in acceptable condition.

If you paid by credit or debit card, it can take 2 to 5 business days to reflect on your statement depending on the speed of the bank that issued you your credit or debit card.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

The short answers is that we want you to have an excellent customer experience. Although both email and phone are not required, we use this information to keep you informed of tracking info and location of your package throughout the entire process. Please provide us accurate contact information because if there are any issues or changes to your delivery we will not have any way of contacting you to keep you informed. 

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal, & Amazon Pay. Keep in mind, all payment options are not entered until the very last step of the checkout process. If you choose paypal or Amazon Pay, a box will pop up asking you to login to your Paypal or Amazon account so we can pull in your information to our system to charge your account. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

This is most often due to you entering the wrong email address by typo or error. Please contact us as soon  as possible with your correct email address by sending a message to us at support@niftydrifter.com or calling us at 800-290-5939 so we can update your email address. That way you will continue to see updated tracking statuses.

You can place an order from any country, we ship Worldwide!

Our primary office is in the USA (109 W. Fortune st. Tampa, FL 33602) Our supply warehouses mainly in the USA but we have many others globally. 

Although our store automatically displays your currency based on your IP location, we processes all orders in USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

You can be absolutely sure that Nifty Drifter adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is required to process online payments. We don’t sell, lease or otherwise distribute any personal customer information. Your credit card information is not stored on our servers.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

The prices displayed on our site are tax-free in US Dollars. Most countries do not require you to pay customs, but it depends where are you located which is determined by your local customs office.  Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 If you are able to notify us before your package has been processed and shipped, we can normally adjust the shipping address in time. However, please be advised that your shipping address cannot be revised after the order has been shipped out and tracking number has been generated.

You will receive an email update at every step of the shipping and fulfillment process. If for some reason you are not, email us at support@niftydrifter.com or call us 800-290-5939 and we will reply keeping you updated with the stage of the shipment.

Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items. We ship items out in the order they are ready. Don't panic if you don't receive all of your items in one package. They will surely get to you

We will email your tracking information as soon as your order has shipped. You will receive the tracking and order number as soon as a tracking number has been generated. You may paste that tracking number into our tracking box under our "Track Package," menu on our home page.

Please contact us immediately if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Since our website and service are based in English, all your information must be input in English, including punctuations. If certain letters of your address contain Non-English characters, you are advised to use the similar English characters instead.

Please Contact us immediately at support@niftydrifter.com or 800-290-5939 to let us know you'd like to change or cancel your order. The quicker the better because once the product has been processed and shipped we cannot make any changes and therefore you'll need to return the item once received. If the credit card has already been settled for the purchase, we will issue a credit to the original method of payment.

Any cancellation made after an order has been shipped, will not be refunded until you have shipped the order back. If we refund you before the product has been returned, we risk losing out on the cost of the product. 

Please contact us immediately at support@niftydrifter.com or call 800-290-5939 so we can change your email address so that you'll receive all of the tracking updates and always be informed where the package is at any given moment.

All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

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